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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service & Telesales-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Welcoming and greeting each customer on receiving the call / customer in person.
- Following all reasonable instructions as requested by the management.
- Act as a link between the client - service center - management.
- Maintain records of all service center activity as well as calls flow to assist in strategic business development.
- Being aware of all in-store promotions, such as credit facilities, activities etc as some clients wish to enquire on these matters.
- Learn details about our product and service offerings
- Communicate with customers to understand their requirements and need
- Address any questions or issues customers may have
- Offer solutions based on clients’ needs and capabilities
- Having an excellent and up to date knowledge of all products, their warranty procedures, basic troubleshooting.
- Always thanking the customer for visiting / calling and say goodbye
- Make cold calls / calls to prospective clients and increase market share.
- Aim to maximize productivity and minimize costs while maintaining a high standard of customer service.
- Analyze records of customer inquiries, purchases, service requests and complaints to identify trends.
- Reach out to existing and potential customers to present our product and service offering
- Direct prospects and leads to the sales team
- Keep an updated customer database
- Measure identified KPIs
- Always strive towards meeting sales quota
- Track and document calls and sales
- Update client records
- Prepare and present achievements
Job Details
| Posted Date: |
2020-02-16 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Other Business Support Services |
Preferred Candidate
| Career Level: |
Entry Level |
| Gender: |
Male |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service & Telesales-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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