Job Summary/Purpose:
Serves customers by greeting, welcoming, directing & timely responding to any of their enquiries either through telephone or in-person.
Responsibilities:
1. Welcome customers by greeting upon their arrival and guide them appropriately to the concerned person/section by understanding the purpose of visit.
2. Assist customers by issuing token numbers for queueing system or notify concerned Service Advisor if the customer have appointment.
3. Monitor and ensure that the reception area is clean, well-organized and in line with the ASG facility standards.
4. Answer customer enquiries timely through telephone by complying with ASG telephone standards and route the calls appropriately if needed.
5. Update customer files in designated system if it requires changes.
6. Conduct necessary follow-up with spare parts staff & customers in regard to the Special Order Parts Handling (SOPH).
7. Record any customer complaint either through telephone or in-person in the designated systems.
8. Provide administrative/clerical support for the operation where he/she is assigned.
9. Adhere with the Standard Operating Procedures wherever applicable.
Job Details
| Posted Date: | 2019-11-12 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Administration |
| Company Industry: | Automotive Repair, Spare Parts, & Support Services |
Preferred Candidate
| Career Level: | Entry Level |
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