Overview
Support the Real Estate Manager in the overall management and strategic direction of the resort. Ensures the highest quality of service efficiency, sanitation, training, development, and products are maintained. Creates and maintains a culture committed to excellence and creating varied, unique and memorable experiences for the guests.
Role and Responsibilities
• Support the Real Estate Manager in the overall management and strategic direction of the resort.
• Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Lead the department in the achievement of the financial and operational targets through establishment of a positive culture, clear expectations and policy & procedural implementation
• Prepare presentation and subsequent achievement of the resort annual Operating Budget, • • Marketing & Sales Plan and Capital Budget
• Ensure full compliance to resort operating controls
• Ensure the implementation of standards in guest service and constantly seek out ways to improve product and the guest perception of value
• Oversee the selection, training and development of the staff
• Coordinate the development, interpretation and implementation of resort policies, operating procedures and training programs, manuals, directives, work schedules, rules and regulations
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Develop and maintain effective communications between all operating departments.
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members.
• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
• Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
• Handles guest problems and complaints.
• Manages service delivery in all areas ensuring excellent service from point of entry to departure
Job Details
| Posted Date: | 2019-10-17 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Hospitality & Accomodation |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Kuwait |
| Degree: | Bachelor's degree |
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