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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Centre Team Leader-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Motivating and inspiring the team to surpass their potential.
- Improving the team and facilitating the communication among the members of team.
- Exceeding and meeting departmental objectives, including conversion targets, and lead generation.
- To maintain the KPI of the team.
- Creating sense of ownership within the employees and resolving employee issues, if any.
- Encouraging, supporting, and motivating actively one’s peer team.
- Looking constantly for development as well as continuous improvement for the entire team.
- Monitoring, organizing, and coaching team on a day-to-day basis.
- Communicating the company’s purpose, core values, vision to the front employees.
- Ensuring that the employees follow their schedules properly as designed.
- Striving for new ways continually, to increase the opportunities of sales.
- Handling escalated calls, complaints, questions, and queries as necessary.
- Facilitating cross-functional communication within employees for improved working condition.
- Creating a conducive work environment for all the call center’s employees.
- Carrying out team meetings and actively participating in the monthly and weekly meetings.
- Documenting general reports on each team member’s performance and targets as well as ensuring that they exceed the targets.
Job Details
| Posted Date: |
2019-07-25 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Customer Service |
Preferred Candidate
| Career Level: |
Mid Career |
| Degree: |
Bachelor's degree |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Centre Team Leader-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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