IT Support VIP
Kuwait
The focus points of the job are:
• Be the Subject Matter Expert for the Service in technical IT matters.
• Supporting the team of IT Specialists with knowledge, best practice and training to enable the team to deliver a world class customer experience.
• Working closely with the internal Service Operations teams to establish Roadmaps, planned projects and any change activities.
• Forming impact assessments for all change related activities to the Service customer base.
• To be passionate about the service, the customers and about useful adoption of technology to delivery productivity gains and improve customer satisfaction.
• To ensure rigorous assessments are carried out to minimize any impact as a result of IT change activities.
• To have a very strong and demonstrable customer satisfaction mindset.
Area: Apple Devices
Expertise Level (5 is Highest): 5
Area: Android
Expertise Level (5 is Highest): 5
Area: Mac & PCs
Expertise Level (5 is Highest): 5
Area: Domain Level
Expertise Level (5 is Highest): 3
Area: Hardware
Expertise Level (5 is Highest): 4
Area: Phones / PABX
Expertise Level (5 is Highest): 3
Area: Active Directory
Expertise Level (5 is Highest): 3
Area: Office Applications (PC/MAC)
Expertise Level (5 is Highest): 4
Area: Audio Visual Systems
Expertise Level (5 is Highest): 4
Area: Printers
Expertise Level (5 is Highest): 3
Area: Network
Expertise Level (5 is Highest): 4
• Experience with installations, projects.
• Sound experience in problem resolution in a PC/Mac/LAN environment.
• Sound knowledge of TCP/IP networking (troubleshooting desktop issues).
• Experience supporting a range of end user devices (Smart Phones, Tablet, etc.).
• Troubleshooting software conflicts and performance issues.
• In-Depth of Cloud networks, systems.
• Hands on with all Apple technologies (AirPrints, Airplay, Libraries etc.).
• Knowledge of High-End Hi-Fi system.
• Know-how of Home Automation systems.
• Able to work independently.
• Able to support 24 x 7 as and when required.
Job Details
| Posted Date: | 2019-03-21 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Information Technology |
| Company Industry: | Information Technology; Internet/E-commerce |
Preferred Candidate
| Career Level: | Senior Executive |
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