• Answers customers’ queries
• Understands and fulfill customer needs and requirements.
• Maintains positive attitude during customers’ interactions.
• Ensures sales activities are handled in line with Alghanim policy.
• Supports in solving customer concerns/complaints.
• Works in coordination with Section Heads to provide excellent customer service.
• Keeps all company information including sales figures strictly confidential
• Follows Alghanim policies and guidelines
• Demonstrates high problem solving skills
• Practices high knowledge of Alghanim major functions and responsibilities
• Follows-up on pending customer issues with effective use of computer applications and telephone etiquette.
• Being aware of business KPIs and objectives
• Being aware of all in-store promotions, such as discounts, credit, free coupons, raffle draws and etc…
• Contributes to cost control and minimizing theft measures
Job Details
| Posted Date: | 2019-03-17 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Kuwait |
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