• Handle all IT Services day-to-day operations including systems start of day, systems end of day, Regulatory/MIS/Operational reports generation, etc.
• Handle all IT Services day-to-day monitoring and response operations
• Provides detailed status reports and provide metrics to measure performance for both IT Services and team.
• Provide the required support level for 1st support team “IT Helpdesk”
• Identification and resolution of technical problems and malfunctions as a 2nd level of support, and if needed escalate it for 3rd Level of support.
• Produce pre-defined analytical reports for IT Infrastructure availability, performance, utilization, etc.…
• Perform backup operations and monitoring process.
• Perform regular checks for event logs of production systems.
• Perform pre-defined checks according to schedule
• Implementation of an appropriate IT infrastructure to support company’s strategic & operational IT needs.
• Participate in evaluation of the most appropriate software and hardware applications for the organization in line with identified quality standards and systems criteria. Support in evaluating and selecting IT vendors to ensure that the most appropriate service is provided and Negotiate with IT service providers on software purchase, customization and implementation
• Implement appropriate preventative & responsive IT maintenance plans & procedures to continuously improve the services provided to business operations. Ensure security of networks and data;
• Install and upgrade hardware and software, programming and development of computer networks and implementation of internet and intranet sites
• Ensure the continual availability of basic IT systems such as e-mail services, networking and internet access to the organization’s employees.
Job Details
| Posted Date: | 2018-12-11 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Information Technology |
| Company Industry: | Healthcare, other; Healthcare, Practitioner and Technician |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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