MAIN PURPOSE OF JOB:
The Internal Sales Executive acts as the first point of contact with the customer, portraying a professionalism and confidence that delivers the ultimate in customer service. They will be tasked with building and maintaining an active customer base to support the field sales team and will develop new sales to support the depot.
The Internal Sales Executive will maximise revenue and profit against agreed targets through predominantly outbound telephone account management and the development of both the existing customer base and new business.
The role holder will be a fully contributing and productive member of the Sales Team, working in conjunction with other team members to provide a seamless service to the business
KEY RESPONSIBILITIES:
Account Management
Actively manage and retain an active customer base within an agreed percentage
Develop and sustain a solid relationship between Rapid Access and its customers
Promote the Rapid Access brand, core values and mission statement to maintain market leading image
Demonstrate a thorough understanding of our products and services and the they benefit our clients
Work with closely with the field sales team and keeping them informed of any developments relevant to their accounts
Build strong relationships with colleagues in other depots to enable and accept passing of remote hire orders
Conduct post-sales follow up customer calls customer to ensure high level of customer satisfaction
Ensure that all customer complaints, issues and queries reach a successful and appropriate conclusion. Where relevant, escalate and log matters
Perform routine follow up calls as per renewal procedure to hit renewal sales targets
Redevelop dormant accounts to agreed percentage
Ensure customer service and customer expectations are exceeded by dealing with all customer queries quickly, efficiently and cost effectively
New Business Development
Actively sell Rapid Access’ products and service offerings to customers and prospective customers
Manage profitable growth targets for a portfolio of customers to achieve ‘above minimum’ prices to hit and surpass revenue targets
Ensure existing and prospective decision-maker contact and sales targets are met in accordance with agreed key performance indicators
Proactively seek and identifying new sales opportunities by targeting a combination of existing and prospective customers
Successfully qualify, develop and convert leads and enquiries into orders to produce budgeted order conversion ratio
Comply with approved sales process when qualifying prospects, nurturing leads, and identifying opportunities
Maximise sales by continually expanding orders and up-selling on all incoming and outgoing calls
Administration & Reporting
Prepare, follow-up and manage customer quotations for the field sales team
Maintain and update the customer contact database with accurate and relevant data
Complete and maintain accurate data gathering and sales forecasting
Perform regular and timely reporting functions including quotes, bookings, renewals and contract activation
Participate in management meetings and take responsibility for sales improvement initiatives and other assigned action items
Support Hire Desk during busy periods
Assist in completing sales projects including proposals and marketing
Job Details
| Posted Date: | 2018-09-30 |
| Job Location: | Al Ahmadi, Kuwait |
| Job Role: | Sales |
| Company Industry: | Engineering; Construction |
| Monthly Salary: | US $2,000 |
Preferred Candidate
| Career Level: | Mid Career |
To apply for this job click here
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Internal Sales Executive - Kuwait - Rapid Access-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Post a Comment