• Support and provide superior service to the customers (On floor/Showrooms).
• Use questioning and listening skills that support effective communication with the customers.
• Understand the impact of attitude in dealing with the customers professionally.
• Effectively deal with job stress, angry and upset customers.
• Minimizing customers’ and Alghanim (Home Division) escalated complaints through providing professional service & support for individual and B2B customers.
• Ensure proper escalation to any unresolved complaint, to avoid any delay in progressing and resolving customers reported complaints.
• Use the most appropriate way to communicate with different behaviour types.
• Apply the elements of building positive rapport with different types of customers.
• Display ownership to additional tasks as demanded by superiors and meet commitment to customers.
• Display Time flexibility towards shifts as per work floor requirements.
Job Details
| Posted Date: | 2018-08-26 |
| Job Location: | Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Kuwait |
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