1. The ability to assume responsibility for the execution of the Core Department policies and procedures and manage the daily operation
2. The ability to maintain core standards
3. The ability to conduct standards testing including call observation
4. The ability to work quickly in a high-pressure environment and ability to handle stress
5. The ability to display a high level of integrity and professionalism at all times in dealing with guests and employees
6. The ability to select and train reservations staff, discipline and recommend succession/termination as necessary, and conduct performance appraisals
7. The ability to schedule staff according to budget guidelines, while ensuring maximum service to guests
8. The ability to review/analyze call volume (ACD) reports including abandonment rate, and take action as appropriate
9. The ability to complete all necessary payroll records and labor forecasts
10. The ability to manage the incentive program and compile/publish monthly results by agent
Job Details
| Posted Date: | 2018-08-13 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Hospitality/Tourism/Travel |
| Monthly Salary: | US $2,000 |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
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