Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Centre Supervisor (F&B) - The Colony-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Job Summary:
The Call Center Supervisor manages a team of Customer Service Agents and Team Lead(s) to ensure policies and procedures are followed, and performance standards are met. Additionally, the Call Center Supervisor will assess and monitor Agents’ performance while providing coaching to ensure quality and continuous improvement.
The Call Center Supervisor will supervise an assigned team.
Essential Duties and Responsibilities:
Responsible for an assigned team of Customer Service Agents and Team Lead(s).
- Monitors productivity of customer service representatives
- Reviews and monitors call queues and generates regular and ad-hoc reports
- Monitors individual and team results against revenue and performance goals
- Takes calls and acts as an escalation point for customer issues
- Plans and conducts meetings, coordinates and supports other teams as needed
- Performs disciplinary actions, attendance notifications, performance
Supervisory Responsibilities:
- Oversees and coordinates the work activities of assigned team
- Responsible for supervising processes and selecting, hiring, coaching and disciplinary actions of team
- Meets regularly with team members and peers to ensure department is able to meet the needs/goals of the department
Job Details
| Posted Date: | 2018-07-19 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Catering/Food Services/Restaurants |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
To apply for this job click here
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Centre Supervisor (F&B) - The Colony-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Post a Comment