Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Service Manager - Al Babtain Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Job Purpose:
Responsible for directing all services given to customers at high quality and standard level , achieve business turn over objectives , upgrade customer retention considering companies' policies and regulations.
Accountabilities:
- Manage and achieve the service center financial targets, take necessary actions for improvement.
- Manage day to day operational duties, ensure of quality jobs and standard levels as well
- Identify business opportunities for improvement and customer satisfaction and retention as well.
- Manage customers complains with effective solutions, and ensure of cascading down customer concept to all subordinates.
- Utilize the workshops bays effectively & labor working hours to increase work productivity & ensure of giving customers quick & good services.
- Ensure optimum stock of all spare parts to fast service repairs upon to inquiry.
- Identify training needs, coordinate with L & D for action plans implementations, monitor on job floor practice improvement safety and security procedures, ISO standards and principals companies guideline.
- Ensure operating equipments at high level of
performance, time line for calibration, preventive maintenance schedule in accordance with concerned managers. - Work closely with marketing departments for
implementing promotional campaigns, identify relevant ROI for further actions.
Job dimensions:
- Financial ; Revenues /Budget / costs
Others; service Operation, customers' satisfactions and retention.
Success Factors
- Driving for results
- Turnover / contribution achievements.
- Customer satisfaction & retention.
- Bay management & utilizations.
- Service Standard implementation.
- Violation of policy and procedures.
- Staff development.
Job Details
| Posted Date: | 2018-06-28 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Management |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | Bachelor's degree |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Service Manager - Al Babtain Group-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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