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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Salon Operations Manager (Female) - beautique cosmetics intl.-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Ensuring that the salons achieve or exceed the goals relating to revenue and cost of operations while providing the highest level of customer service
- Demonstrating and reinforcing excellent customer service to promote a positive customer orientation in the stores and ensure efficient, quality service.
- Promptly and effectively resolving customer complaints using the recommended process and focusing on customer satisfaction; ensure all records regarding complaints and re-do are maintained.
- Manage client feedback, client queries, and ensure effective booking
- Ensure store cleanliness, wait times, service and convenience and working operation of all equipment is maintained at all stores.
- Promoting and maintaining high standards of technical quality in the salon.
- To provide leadership, direction and supervision of staff in the daily operations of the salon including, but not limited to, all services, quality, retail, customer service.
- Enforcing policies and procedures; keeping updates of Labor, municipality guidelines, hygiene regulations and maintains complete personnel files for each employee.
- Ensure the salon operating procedures & policies manuals are implemented & updated as required
- Ensure staff refer and abide by the Standard Operating Procedures, Policies & Forms Manuals.
- Maintains excellent communications with all the salon supervisors/managers; builds positive, fun working relationships with staff and promotes teamwork.
- Ensure proper appearance and apparel standards are maintained at all salons.
- Facilitates store meetings; presents ideas and information.
- Oversee all inventory and ordering of retail products and services. Prepare, implement and update business and marketing plans
- Manages expenses against budget and maintains continual awareness of expense/loss control to ensure effective management of expenses
- Ensure that the store uses effective sales techniques and meets the target every month.
- Devise strategies to enhance the sales of the store by prompting the team.
- Training, motivating, directing, and evaluating the Salon staff at the store
- Evaluating the technicians on POS system, ensuring the bookings are scheduled properly, services are completed and no bad entries and void transactions are entered.
- Ensure the weekly/monthly roster is followed at all times and lieu days are availed as per the schedule, 100% attendance of the staff and the salon is not compromised.
- To ensure the salon remains operational, hygienic, clean and tidy and furnished with adequate linen, professional and retail stock and supplies at all times.
- Hiring Staff, Staff Visas, Staff Accommodation
- Looking after the operations of the salon.
Job Details
| Posted Date: |
2018-03-08 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Management |
| Company Industry: |
Other |
Preferred Candidate
| Career Level: |
Management |
| Gender: |
Female |
| Degree: |
Diploma |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Salon Operations Manager (Female) - beautique cosmetics intl.-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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