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Duties and responsibilities
- Receive incoming calls, take notes, and address client needs in a manner conforming to service level specifications.
- Escalates technical issues as appropriate.
- Interact with support organizations to ensure restoration of service and/or identification and correction of core problems.
- Submit password and program configuration changes as needed.
- Troubleshoots incoming calls from clients regarding problems with desktop functionality, network connectivity, and application support.
- Log issues and either resolve them or ensure they are dispatched to the applicable support group.
- Ensure Proper Issue Tracking troubleshoot network connectivity and server ability.
- Consult with network and server teams to confirm outages.
- Track customer impact from server and network problems.
- Ensure follow-up on unresolved cases.
- Escalate problems as necessary to ensure contractual agreements are met.
- Redirect cases as needed.
- Research emerging and known issues with client products to better evaluate and troubleshoot.
- Ensure problems are properly investigated, and that issues found through investigation are corrected or escalated to the proper parties for resolution.
Job Details
| Posted Date: | 2018-03-21 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Information Technology |
| Company Industry: | Information Technology |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-IT Help desk - Automated Systems Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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