• Ensure that the customer care staff is following the company policy and procedure in opening new accounts.
• Monitor new online accounts and send the reports on daily basis with new opened accounts.
• Monitor the clients emails that are received to customer care staff and monitor the staff reply on such emails to ensure and evaluate the accuracy of the reply.
• Solve all customer complaint.
• Lead customer care to optimize productivity and output.
• To ensure deliver the full knowledge of company new product, services, policy and procedures to the customer care staff.
• Ensure adherence to company policies and processes for achieving an acceptable risk rating for the customer care
• Monitor and control deviation in customer care policies / processes to mitigate risks and take corrective and immediate action i.e. daily revision of reports, exception reports to Internal Audit.
• Manage interdepartmental relationships to ensure full coordination and integration of processes; communications, product and service development.
Job Details
| Date Posted: | 2018-02-06 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Financial Services |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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