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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service Officer-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
• Welcoming and greeting each customer on receiving the call / customer in person.
• Following all reasonable instructions as requested by the management.
• Act as a link between the client - service center - management.
• Maintain records of all service center activity as well as calls flow to assist in strategic business development.
• Being aware of all in-store promotions, such as credit facilities, activities etc as some clients wish to enquire on these matters.
• Being constantly aware of customers and their needs.
• Having an excellent and up to date knowledge of all products, their warranty procedures, basic troubleshooting.
• Always thanking the customer for visiting / calling and say goodbye
• Following all reasonable instructions as requested by the management.
• Make cold calls / calls to prospective clients and increase market share.
• Aim to maximize productivity and minimize costs while maintaining a high standard of customer service.
• Analyze records of customer inquiries, purchases, service requests and complaints to identify trends.
• Able to react to change productively & handle other essential task assigned by the superiors;
• Maintain compliance with all company policy & procedure.
• Working as a team with every member of the organization.
Job Details
| Date Posted: |
2017-12-14 |
| Job Location: |
Hawali, Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Other |
Preferred Candidate
| Career Level: |
Mid Career |
| Gender: |
Female |
| Degree: |
Bachelor's degree |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Service Officer-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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