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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center agent (Bilingual)-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Job Purpose:
• Responsible for answering incoming calls, actively listening to customers, providing information, troubleshooting and resolving customer problems and concerns regarding the bank’s products or services and retaining customers relationships.
Principal Responsibilities/Accountabilities:
• Support and provide superior service via phones, e-mails and faxes
• Identify and escalate customer issues to the appropriate department
• Understand the impact of attitude in handling calls professionally and use the most appropriate way to communicate with different behavior types on the telephone.
• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects.
• Effectively deal with job stress, angry callers, and upset customers and apply the elements of building positive rapport with different types of customers over the phone.
• Apply the proper telephone etiquette to satisfy various customer situations.
• Identify voice skills and how to enhance a good telephone presentation.
• Meets commitments to customers and organization.
• Other duties as assigned.
Job Details
| Date Posted: |
2017-12-07 |
| Job Location: |
Kuwait |
| Job Role: |
Other |
| Company Industry: |
Banking |
Preferred Candidate
| Career Level: |
Entry Level |
| Nationality: |
United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: |
Bachelor's degree |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center agent (Bilingual)-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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