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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Clerk - Chargeback & Fraud Monitoring - Commercial Bank of Kuwait-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
- Acts as the point person for all on-us and off-us disputed transactions and fraud reported cases.
- To perform this job successfully, an individual must be able to complete each essential duty satisfactorily.
- Conducts preliminary investigation on every case received (for the retrieval request and chargeback).
- Handle customers, CBK Cardholders, Merchants, Call Centre and Branch queries/ disputes and process incoming Chargeback’s / Retrieval Requests within defined time frames.
- Full understanding of Visa Online (VOL) and MasterCard Online System (MOL).
- Prepares letter to merchants on the chargeback and retrieval requests received from issuing banks.
- Coordinates with merchants, cardholders and issuing banks for additional requirements and resolution of cases.
- Processes disputed transactions in terms of scheme guidelines.
- Prepares Exhibit, CSD and other supporting documents for VISA and MasterCard.
- Monitors incoming, outgoing Chargeback’s (1st and 2nd), retrieval request and fulfillments, pre-arbitration/arbitration and pre-compliance/compliance.
- Initiates filing of pre-arbitration/arbitration, pre-compliance and compliance cases.
- Liaise with issuing / acquiring banks for resolution of submitted Chargebacks, copy requests, pre-arbitration and pre-compliance cases.
- Coordinates with Fraud Unit and cardholders for the blocking of accounts for dispute resolution.
- Reporting counterfeit, fraudulent transaction(s) through MasterCard’s SAFE Online, Debit Safe (NICS) and TC40 Visa
- Accuracy and handle more case(s) to resolve in a time-efficient manner.
- Timely checking of day-to-day processed documents.
- Maintaining the daily work as needed.
Job Details
| Date Posted: |
2017-11-05 |
| Job Location: |
Al Zour Mina Saud, Kuwait |
| Job Role: |
Banking |
| Company Industry: |
Banking |
| Joining Date: |
2017-12-01 |
Preferred Candidate
| Career Level: |
Mid Career |
| Degree: |
Bachelor's degree |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Clerk - Chargeback & Fraud Monitoring - Commercial Bank of Kuwait-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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