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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Care Agent - Faith Capital Holding-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
• Answering inbound calls and Interact with customers to provide the necessary help while using service.
• Liaise and coordinate with Service Provider to resolve customer issues
• Interact with customers through chat and emails.
• Identify, research, and resolve customer issues using the admin tools and ticketing system.
• Perform outbound calls to follow up with customers and service providers
• Conduct courtesy outbound calls to customers to ensure their satisfaction
• Live Monitoring of the orders to ensure that the Service provider is following the KPIs set by the operations
• All call information according to standard operating procedures
• Identifying customers’ needs, clarify information, research every issue and providing solutions and/or alternatives
Job Details
| Date Posted: |
2017-10-23 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Internet/E-commerce |
Preferred Candidate
| Career Level: |
Entry Level |
| Nationality: |
United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Customer Care Agent - Faith Capital Holding-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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