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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Agent Contact Center - Burgan Bank-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
1.Responds to and resolves routine sales and/or service inquiries and problems on a single product line or basic number of multiple products received via telephone, according to established procedures and standards and the Bank's service quality focus; refers complex problems as appropriate. Respond to all customers inquiries.
2.Seeks opportunities to attract, retain and expand customer relationships as appropriate. Assesses customer needs and describes recommended product features and benefits to existing and potential customers; refers complex sales opportunities as appropriate.
3.Attend to customer queries & ensure achievement of customer service targets in terms of response time & query resolution.
4.Analyzes and reconstructs account activity or advises of inquiry or application status as required to respond to the customer.
5.Provides timely, complete and accurate response to the customer; completes required adjustments and transactions and ensures correct implementation.
6.Make out-bound calls as instructed ( call back & out-bound campaigns, …ets. )
7.Protects the Bank’s assets/income and maintains the confidentiality of client information.
8.Report cases requiring further follow-up to the team leader and keep customer informed with feedback.
9.Maintains updated knowledge of rules, regulations and standards in the field and related matters of interest to the department.
10.Participates in the various cross-functional committees/teams for multiple purposes to achieve optimal cooperation and to assume seamless quality service.
Job Details
| Date Posted: |
2017-10-01 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Banking |
| Joining Date: |
2017-11-28 |
Preferred Candidate
| Career Level: |
Entry Level |
| Nationality: |
United Arab Emirates; Bahrain; India; Kuwait; Oman; Qatar; Saudi Arabia |
| Degree: |
Bachelor's degree |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Agent Contact Center - Burgan Bank-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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