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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Agent (Full Time or Part Time) - Restaurants Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
We are looking to hiring Local Bilingual Male/ Female staff who are having a good experience (not a must) in Call Center & Customer Service for our Expanding Restaurants Company in Kuwait.
If you are the right applicant (age between 22 to 30 years), please apply with ensuring attaching recent photo of yours in/ within your CV (CV's with no photo may not be considered).
A full or part time applicants are welcomed to apply. Kuwaiti applicants will be prioritize to apply to this vacancy.
Roles & Responsibilities
- Respond quickly within 2 rings at maximum, answer incoming call and respond to customer queries.
- Handling escalated enquiries that require supervisory/managerial involvement.
- Market promotional meals/ recipes to existing/ new customers.
- Provide new promotions info to customers (sales) and using suggestive selling techniques.
- Process customers’ orders using applicable software.
- Route calls to appropriate resources.
- Take the order accurately from the customer, listen actively to the customers.
- Keep entering into the computer all customer data, including relevant comments, which help in getting all required analysis.
- Research, identify, & resolve customer complaints using applicable software.
- Document all call information according to Standard Operating Procedure (SOP)
- Recognize, document, and alert the management team of trends in customer call.
- Follow up customer calls where & when needed.
- Other related duties as assign.
Job Details
| Date Posted: |
2017-09-10 |
| Job Location: |
Hawali, Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Catering/Food Services/Restaurants |
| Monthly Salary: |
US $1,000 |
Preferred Candidate
| Career Level: |
Entry Level |
| Degree: |
Diploma |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Agent (Full Time or Part Time) - Restaurants Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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