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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Receptionist / Customer Relation Staff - Dhaman - Health Assurance Hospitals Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Objective
The Clinic Receptionist / Customer Relation Staff will act as the Image bearers of the clinic. The incoming patients will be met by Receptionist / Customer Relation Staff and the manner of dealing with the patient shall convey an impression of the entire Clinic. Therefore, the onus is on the Receptionist / Customer Relation staff to be courteous to and prompt in attending, the incoming patients. Providing customer service with a positive, welcoming attitude at all times; maintaining a clutter-free, customer-friendly environment.
Key Responsibilities:
• Adheres to established divisional and/or departmental policies and procedures and initiates action in attending to the patients as per established procedures
• Responsible for being courteous and prompt in attending the patient, with the basic idea of “rendering service with a smile”
• Answers queries on telephone and makes appointments for the patients, over the telephone if necessary
• Ascertains from the Patient the physician he desires to consult and prepares required documents and appointment slip after inputting necessary information in the Computer.
• Explains financial requirements to the patients or persons responsible for the patient and collects necessary fee as per the established fee schedule.
• Verifies all insurance benefits assigned to the clinic to determine insurance coverage meets the standards as per the company and/or policy.
• Guides patients to the proper clinic in coordination with the attending porter.
• Verifies fee collected from various patients and hands over the cash to the Reception Supervisor for depositing in the Accounts Dept.
• Maintains departmental records and files, and takes care of departmental equipment.
• Participates in departmental meetings and related in-service educational programmes.
• Performs other duties as and when assigned.
Job Details
| Date Posted: |
2017-06-13 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Medical/Hospital |
Preferred Candidate
| Career Level: |
Entry Level |
| Nationality: |
United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: |
Bachelor's degree |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Receptionist / Customer Relation Staff - Dhaman - Health Assurance Hospitals Company-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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