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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Agent-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Objective:
To provide resolution service to problems of Internet Service Customers to accomplish their maximum satisfactions.
Main Roles & Responsibilities:
• Ensure that customers' problems are efficiently, professionally and timely resolved or escalated in order to meet SLAs requirements.
• Interrogation/Logging of all problems/solutions ensuring their continuous update in order to enhance problem resolution.
• Maintain routing and re-assigning of problems to others as appropriate while holding overall responsibility for problem resolution.
• Provide customers with a fast, efficient and professional problem resolution service.
• Log all problems and their solutions into an electronic Help desk package.
• Tracks the progress of all problems, appraising customers of their status and escalating where appropriate.
• Interrogate and continuously update the Help desk package using relevant tools to enhance problem resolution.
• Inform customers of known or scheduled problems.
• Liaise with customers to ensure regular comprehensive updates of progress of all fault tickets logged and all faults resolved to keep in line with the process/KPI standards and to maintain maximum satisfaction by customers.
• Provide out-of-hours support for customers.
• Undertake other duties as and when required.
• Liaison with other departments for day- to-day activities.
• Review and Continuous implementation of efficient systems in liaison with IS.
• To process any additional assignment given by the Management.
• To comply with ISO 9001 standards (QMS) guide lines
Job Details
| Date Posted: |
2017-05-18 |
| Job Location: |
Kuwait |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Internet/E-commerce |
Preferred Candidate
| Career Level: |
Mid Career |
| Degree: |
Diploma |
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Agent-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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