Jobs in Kuwait Call Center Agent #Jobs_in_Kuwait

Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Agent-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait

Objective:
To provide resolution service to problems of Internet Service Customers to accomplish their maximum satisfactions.

Main Roles & Responsibilities:
• Ensure that customers' problems are efficiently, professionally and timely resolved or escalated in order to meet SLAs requirements.
• Interrogation/Logging of all problems/solutions ensuring their continuous update in order to enhance problem resolution.
• Maintain routing and re-assigning of problems to others as appropriate while holding overall responsibility for problem resolution.
• Provide customers with a fast, efficient and professional problem resolution service.
• Log all problems and their solutions into an electronic Help desk package.
• Tracks the progress of all problems, appraising customers of their status and escalating where appropriate.
• Interrogate and continuously update the Help desk package using relevant tools to enhance problem resolution.
• Inform customers of known or scheduled problems.
• Liaise with customers to ensure regular comprehensive updates of progress of all fault tickets logged and all faults resolved to keep in line with the process/KPI standards and to maintain maximum satisfaction by customers.
• Provide out-of-hours support for customers.
• Undertake other duties as and when required.
• Liaison with other departments for day- to-day activities.
• Review and Continuous implementation of efficient systems in liaison with IS.
• To process any additional assignment given by the Management.
• To comply with ISO 9001 standards (QMS) guide lines

Job Details

Date Posted: 2017-05-18
Job Location: Kuwait
Job Role: Customer Service and Call Center
Company Industry: Internet/E-commerce

Preferred Candidate

Career Level: Mid Career
Degree: Diploma

Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Agent-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait

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