Strategy Formulation
Develop strategic objectives and KPIs for the Sales Department in line with IR & Catering strategy and ensure that the Department’s employees are working towards the achievement of these objectives.
Review the operating results of the Sales Department and follow-up to ensure that appropriate measures are taken to correct insufficient results.
Budget & Cost Control
Develop the Sales Department’s annual budget and ensure all employees are working within the assigned budget by setting the required targets and responsibilities.
Policies & Processes
Develop and ensure implementation of the Sales Department’s policies and processes in order to achieve the Sales Department’s objectives.
Sales Activities
Manage and control the Sales Department activities and ensure that sales plans are being adhered to by the sales team in order to achieve the department’s objectives and the stated sales targets.
Monitor the Sales Department’s operating results (i.e. sales numbers in terms of value and volume, new customers, etc.) and compare them to the department’s goals and objectives, in order to ensure sales plans are properly implemented.
Manage all catering services’ activities within Good Food including but not limited to: Meeting with clients to discuss the food and service arrangements for the event, proposing different food menus, as well as providing ideas related to the arrangement of the event.
Build and maintain effective relationships with customers to increase Good Food sales and communicate with suppliers, as needed.
Manage the development of sales forecast, sales targets and monthly/ annual sales plans taking into consideration market trends, economic conditions and competitive environment.
Review reports received from the Sales Supervisor pertaining to any arising issues pertaining to sales, customer requirements, delivery of stock, inventory, etc. and take corrective actions, as required.
Review and approve the sales quotations developed by the Sales, in order to be communicated to the customers.
Review and approve the visibility agreements developed by the manager in order to ensure strategic allocation of the company’s products in all customers’ stores.
Approve Merchandisers visits schedule to ensure timely delivery of all the required items to the assigned stores/ warehouses.
Approve all sales driven promotions, events, campaigns submitted by the Sales Supervisor according to the Sales Department’s predefined budget.
Liaise with the Finance Department on financial matters related to price lists, sales activities and collection of due payments by customers.
Customer Services Activities
Manage the business relations with key customers and oversee the process of providing sales services in order to attain the company’s customers and increase retention levels.
Oversee the processing of customers’ orders and supervise the sales services in order to ensure customer satisfaction.
Oversee and manage the actions taken to resolve customers’ complaints in order to guarantee an efficient sales process while ensuring the achievement of the set sales targets.
Competitor Analysis
Maintain awareness of market trends by understanding forthcoming customer initiatives, competitive products, legislation and brand awareness.
Build external networks to understand market trends & competitor activity that will allow the company to maintain a competitive advantage in the market.
Encourage the sales team to create new ideas by providing better growth opportunities, and other motivational tools to retain existing customers and attract new customers.
Perform other duties related to the job as assigned by Company Manager.
People Management
Conduct regular meetings with the sales team in order to follow up on the implementation of the department’s sales plan/ target.
Prepare the annual manpower plan and coordinate with the HR & Administration Affairs Department pertaining to the Department recruitment related activities.
Conduct annual employee performance appraisals of employees.
Identify the training needs of employees to ensure that all relevant experience and knowledge is transferred to employees to ensure a highly skilled and high performance workforce.
Reports
Review and present reports on budget activity, including identification of potential problems and recommendations for corrective actions, forecast trends and make recommendations.
Prepare and submit reports on a regular basis to the Top Management that cover all the Sales Department’s activities.
Job Details
| Date Posted: | 2017-02-02 |
| Job Location: | Al Farawaniyah, Kuwait |
| Job Role: | Sales |
| Company Industry: | Catering/Food Services/Restaurants |
Preferred Candidate
| Career Level: | Management |
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