Core Duties & Responsibilities :
- Duty of each receptionist to assist in the smooth running of the practice in general,and the reception area in particular,and to project a positive and friendly image to the patients and other professionals who may contact the clinic either in person via the telephone .performs light clerical and secretarial duties .
Administrative Responsibilities:
Greeting patients at reception. noting their arrival and dealing with any query or request as
Appropriate.
- Expectation:,Greeting are held in pleasant and helpful manner .
Follows policy and procedure to schedule new appointments for patients who call the clinic or follow - up appointments for patients in person at the clinic .
- Expectation: Scheduling is accurate,timely and completed according to clinic policy
Records appointments and informs the dentist if any change cancellation occurred.
- Expectation: Scheduling and follow - up of appointments are accurate and timely.
Handles and protects confidential information.
- Expectation: information is shared only as appropriate .
Operates telephone system equipment to receive or make interoffice calls.
- Expectation: All calls are handled efficiently, promptly and helpful manner.
Answers all requests and telephone calls in a pleasant, professional and courteous manner.
- Expectation: effectively interact with colleagues, handles their concerns promptly and escalates matters to superiors when needed in a timely and efficient manners.
Communicates clearly and directly.
- Expectation: communication is ongoing, clear, concise and complete.
May assist with other office, clerical duties, as time allows
- Expectation: all clerical assignment are complete, accurate and timely.
Maintains and protects passwords as appropriate. Shuts down or turns off equipment after saving information required.
Expectation: Passwords are protected. Shutdown methods are consistent and thorough.
Leaves work area clean and neat at the end of work shift.
Expectation: Work area is consistently clean and organized.
Maintains a favorable working relationship with other employees to promote a cooperative and harmonious working environment. Supporting and encouraging other members of the Practice team.
Expectation: Morale and productivity are high.
When the requested person is not available and no one else is able to answer the caller’s questions, take a message and deliver to the person in charge.
Expectation: Messages are accurate, thorough, and delivered promptly.
May collect and distribute mail and messages.
Expectation: Mail is delivered accurately and promptly.
Maintains appearance of front area; waters plants, arranges newspaper and magazines and chairs to be in the right place.
Expectation: Front area is attractive and organized at all times .
Assisting patients with registration and processing the paperwork.
- Expectation: keep an accurate numbering in each patient.
Filing all patient information, maintaining the medical records and accessing information when required.
- Expectation: the filing system must be accurate, accessible and well-organized.
Enter coding and tracking information completely and accurately.
- Expectation: to ensure patient demographics are entered and updated accurately in the clinic log and appointment system (marvels).
Periodically make the statistics ( provide the customer care department with statistics ).
Expectations: All figures are accurate, timely and efficiently submitted.
Job Details
| Date Posted: | 2017-02-08 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Medical/Hospital |
| Monthly Salary: | US $1,500 |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
| Degree: | High school or equivalent |
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