JOB PURPOSE STATEMENT: Supports Management in achieving departmental results and objectives by performing a range of Professional level duties including co-ordinating defined people related areas, analysing operational issues/results & participating in continuous improvement initiatives.
N.B. Does not take any disciplinary measures or make any decision that changes an employee’s contractual terms & conditions of employment. Does not deliver the performance review.
KEY RESULT AREAS/ACCOUNTABILITIES:
1. Supports the Manager in achieving optimum individual & team performance through effective & consistent application of approved processes, methods & practices (PST checks, ISO, best practice methods, contingency arrangements etc). Includes clearly communicating specific local requirements & providing accurate information to individuals & teams regarding performance expectations & targets.
2. Ensures optimum application of standard processes by working alongside the Team to observe compliance with best practices. Provides employee feedback and coaching as needed to achieve required standards/compliance. Keeps the Manager updated on progress made & issues encountered.
3. Monitors defined aspects of safety & security for an assigned area in order to identify any non-compliance with defined Company standards & wide-ranging legislative requirements. Provides accurate & timely feedback to the Manager including recommending specific actions to achieve/exceed the operational targets. Includes continually promoting a safety/security focused work environment to employees & vendors and informing & advising Customers on relevant requirements & actions needed for their specific business.
4. Supports the Manager in identifying training needs for the individual/team/ department by analysing operational performance results/statistics and by reviewing employee & team performance against key service indicators. Provides agreed on job training or coaching to individuals and the team, in order to achieve optimum work effectiveness and employee motivation. Documents & provides specific & appropriate feedback to individuals and to the Manager.
5. Participates in continuous improvement initiatives related to both individual employee, team & operational issues. Includes benchmarking with relevant areas, developing & implementing corrective action plans, and providing timely communications on progress to relevant parties.
6. Supports the implementation of change within the workgroup by communicating, instructing, monitoring & measuring defined aspects of the initiative. Liaises with other relevant functions/areas to provide information & gain support to actions needed.
7. Supports the Manager by performing a range of analytical & administrative duties including collation, analysis & distribution of confidential operational information plus creating & updating computerised and manual records whilst complying with ISO and regulatory standards.
8. Assists the Manager in reviewing & planning defined elements of the operation (shift patterns, equipment renewal/repair, allocation of duties etc). Includes collating & analysing information, creation of realistic & workable plans. 9. Contributes to departmental cost controls by using agreed methods & tools to effectively monitor the usage of defined resources (equipment, supplies, overtime etc). Provides accurate & timely feedback to the Manager regarding mis-use of resources or potential cost saving opportunities.
10. Develops and maintains an effective network of contacts within the company, who can facilitate & influence problem resolution & goal achievement. Works with these contacts at appropriate times to achieve optimum results for the business & its Customers. Supports the growth & retention of business by working with the Mgr & Sales Team to achieve service & revenue objectives. Includes acting as the single point of contact for a key Customer, auditing specific package flows, co-ordinating ad-hoc customer specific requirements etc.
11. Performs all other related duties including providing contingency cover as & when needed.
Job Details
| Date Posted: | 2017-02-26 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Logistics and Transportation |
| Company Industry: | Distributions and Logistics |
Preferred Candidate
| Career Level: | Mid Career |
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