Objective:
To operate the Customer Service Centre efficiently, ensuring that the majority of customer contacts are resolved through the Customer Relationship Management. To issue minor work instructions for a variety of services and to co-ordinate the follow-up of all CRM enquiries.
Key Responsibilities & Accountabilities:
1. Ability to work as a part of a team.
2. Ability to work on different software packages and navigate between different computer systems quickly and confidently
3. IT experience
4. Experience of dealing with customer complaints
5. Be dependable with proficient attention to detail
6. Able to use own initiative to resolve customer enquiries, requests or complaints.
7. Professional and confident telephone manner.
8. Team leader Experience.
9. Keep the Customer Service Desks update with the mall directory and monitor the staff attitude and actions.
10. To write, produce and issue reports, and replies to customer complaints and enquiries, and to confirm actions to be taken to specific requests.
Job Details
| Date Posted: | 2017-01-30 |
| Job Location: | Kuwait |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Real Estate |
Preferred Candidate
| Career Level: | Entry Level |
| Gender: | Male |
| Nationality: | Kuwait |
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