- Maintains an absolute confidential and professional driven work relationship with his/her direct Superiors and at the same time promoting a healthy relationship with all managers in department as well as the hotel.
- Assist in identifying key areas, issues and concerns and act upon immediately in accordance to prior agreed methods.
- In collaboration with his/her superior, he/she develops and implements realistic action plans aimed to introduce and/or improve services, procedures and work methods in accordance to the short and long-term goals of the Banquet operations.
- Assist actively in monitoring systematically the performance of the department and intervenes, reports immediately if deviations occur.
- Maintain a high profile in guest contact, public relations and sales activities.
- Pay attention even to the slightest guest comment and act and report accordingly.
- Ensure excellent communication and team spirit within his department and with all the other departments.
- Stay up to date with new F&B trends in the industry. Constant update on the direct competition.
- On duty during normal accepted working hours and whenever his/her presence is required.
- Ensure proper internal training in order to maintain the highest grade of standard and efficiency in service rendered.
- Participate and conduct daily briefings, monthly meetings of the department’s supervisors and administrative associates.
- Familiar with set financial and operational targets. Co - responsible of achievement of set targets.
- Initiates promotional packages relevant to specific periods of the year, such as holidays - graduation - wedding - seminars and meeting package, etc.
- Designs incentive programs for clients to maximize banquet sales, and submits proposals to the Director of Banquet & Conference for review and approval.
- Monitors prices and concessions extended to clients.
- Initiates improvement to banquet facilities and services, based on feedback from clients and market research on competitors' activities.
- Identifies and classifies accounts with maximum potential for banquet business.
- Writes banquet proposal letters, 'Thank you' letters, letters of apology, etc.
- Prepares the monthly and weekly banquet sales forecast.
- Prepares all function event orders and amendments, ensures the correct and timely distribution.
- Guides and advises Sales and Account Managers in the planning of functions.
- Handles all complaints of banquet guests.
- Controls banquet reservations. Determines priority in case of multiple reservations made for a given time, date and revenue.
- Reviews all function requirements with all concerned departments on previously agreed meetings.
- Personally checks and greets host of all functions held in the Hotel.
- Ensure that health and safety, emergency & fire fighting rules and regulations are adhered to.
- Perform other assigned duties that contribute to the hotel’s mission and objectives.
Job Details
| Date Posted: | 2017-01-11 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Sales |
| Company Industry: | Catering/Food Services/Restaurants |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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