• Promote and monitor service appointment system.
• Plan, organize and control service operation.
• Monitor customer satisfaction reports and trends and share this information.
• Monitor warranty and goodwill cases.
• Establish service marketing strategies to target new business and fleet companies.
• Monitor quality control inspections, comeback reports and complaints.
• Analyze competitors and market conditions.
• Conduct survey to develop competitiveness for periodic maintenance and repair work.
• Conduct weekly analysis of key performance indicators.
• Monthly performance results report to the Management.
• Make service and parts coordination though regular meeting with parts manager.
• Make sure service facility is well maintained.
• Regularly contact with HMC.
Authority
• He can make Discount on Parts & Labor.
• He able to manage his team, such as ( Rotating, Over Time work )
• He able to drive & test customer car.
• He able to give Replacement Car to customers.
• Internal Work & Good will Ability based on Customer Case.
Job Details
| Date Posted: | 2016-11-13 |
| Job Location: | Kuwait |
| Job Role: | Support Services |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Management |
| Gender: | Male |
| Degree: | Bachelor's degree |
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