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- Manage a team of call center agents.
Be available to affect the entirety of the team’s operations.
- Manage by walking around. Be visible to answer questions.
- Take calls that your agents can’t handle and be available when an agent appears to need assistance.
- Monitor queue and track inbound calls.
- Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.
- Motivate and encourage agents through positive communication
Job Details
| Date Posted: |
2016-11-14 |
| Job Location: |
Al Kuwait, Kuwait |
| Job Role: |
Marketing/PR |
| Company Industry: |
Automotive |
Preferred Candidate
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Jobs in Kuwait - career in Kuwait - vacancies in Kuwait-Call Center Supervisor-Jobs in Kuwait - career in Kuwait - vacancies in Kuwait
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