Job Purpose:
To manage the operational aspects of card business and interface with IT
Accountabilities:
a) Card Production & Maintenance Unit : Ensure the unit meets the ‘We Promise’ targets
b) Settlement: Ensure that the unit functions at optimal levels and the General Ledgers are reconciled regularly and issues are brought to the attention of the management.
c) Chargeback Unit: Ensure the unit adheres to the rules / timeframes specified by MasterCard & VISA and our operational losses are minimized
d) Fraud Management Unit: To effectively control the fraud losses at the same time ensure that we do not lose business opportunities.
e) Merchant Operations Unit: To provide operational support to the Merchant Acquiring business and ensure that we reduce our operational losses
f) Customer Service Unit: To serve the walk-in customers effectively and to ensure that the customer complaints are redressed within agreed timeframes.
g) Manager IT interactions: To effectively utilize the IT resources, in building systems that help business generate more revenue and reduce costs.
Generic Accountabilities:
a) Leadership & People Management: Exhibit strong leadership by managing performance, developing and motivating staff
b) Policies & Procedures: Recommend improvements to departmental policy and direct the implementation of procedures
c) Corporate Governance: Ensure compliance with all CBK, GB operational procedures, Risk and AML policies and procedures
Communication and Working relationships:
a) Subordinates
Direct : 4
Indirect :
b) Relationships
Internal:
IT, ISS & QA, Contact Centre, ORM, Audit, Compliance, Finance, Operations
External:
CBK, MasterCard & VISA
Job Dimensions:
a) Financial: Operational Costs, Operational losses
b) Other: Compliance with Internal processes and MasterCard / VISA rules
Key Performance Indicators:
a) Monthly card production targets achieved with minimum error ratios
b) Quality of compilation of card production data
c) Reduction in operational and fraud losses
d) Error free review process for pre and post card production
e) Quality of customer service provided and solving complaints on time
f) Right mix of skills in place. Team engaged and living the GB Values. Clarity of performance expectation and development needs
g) Procedures up-to-date and reflective of current processes. Relevant employees fully briefed / trained
h) Full compliance with operational procedures and instructions, risk policies
Job Details
| Date Posted: | 2016-09-05 |
| Job Location: | Kuwait |
| Job Role: | Accounting/Banking/Finance |
| Company Industry: | Banking |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | Kuwait |
| Degree: | Bachelor's degree |
Apply Now - Jobs in Kuwait - Accounting/Banking/Finance Jobs in Kuwait - Search All Jobs
Post a Comment