My manager is: Store Manager My job is: To manage Fresh departments, coaching and developing my team to deliver great service for Customers, People and Operations I spend: 30% of my time managing the store in the Store Manager’s absence 30% of my time reviewing performance and coaching my team to deliver great standards 20% of my time anticipating trade patterns and planning for seasonal events 20% of my time leading change across replenishment, warehouse and Space, Range and Display I know I've done a great job if: • I achieve all Key Performance Indicators • I champion great operations standards on the shop floor • I achieve a green light for all safe and legal audits • My promotion ends are to plan and my teams check all point of sale is always displayed • I am recognised as the expert in Space, Range and Display activity • I successfully manage the store when the Store Manager is absent • My team have the relevant coaching and training they need to deliver their jobs • My team’s Engagement Survey results improve as a result of my leadership The people I need to work with are: Inside my function: Store Management Team Store Technician Store Cleaners Outside my function: Supplier Representatives External Contractors Trading Law and Technical Managers Maintenance Technician Supervisor Main Responsibilities: People / Employees: • I ask for and action staff feedback. My store forum process supports this • I acknowledge progress and celebrate success with my team and individuals • My team has an Engagement Survey action plan that is reviewed and effectiveness is measured at a temperature check • I review my teams’ progress against objectives, Personal Development Plans and Performance Packs in at least 2 Performance Reviews a year • I have a Personal Development Plan based on behavioural and operating needs • I support my team to attend work • I coach my team, on the shop floor to improve store standards and operations • I regularly plan and review work with my team • I use experts from the group to support action plans for red lights • I spot and develop talent ready for moves and appointments Customers: • I put plans in place to coach my teams to achieve customer Key Performance Indicators • I coach my teams to adhere to cage locations during the day • I coach my team to deliver stock control routines so that all promotion leaflet lines are in stock every hour of every day • I lead my Replenishment Teams in the delivery of all trade driving activity, seasonal events, cultural festivals and five star weekends Operations: • I have plans in place to achieve operations Key Performance Indicators • I coach my team to understand and deliver their Safe and Legal obligations • I have the right people in the right place at the right time • I coach my team to deliver replenishment processes • I coach my team to deliver daily stock counts on time and accurately • I coach my team to deliver level run down module by module • I coach my team to deliver Space, Range and Display policies and routines • I lead and coach my team to deliver Business Plan priorities • I lead specific change programmes as part of each year’s Business Plan • I support my team to implement Direct to Store activities on time • I participate in the store OOH Management rota • I support store ‘‘Rumble’’ as part of my daily routine • I deliver Safe and Legal routines and coach my team to adhere to them at all times Finance: • I have plans in place to coach my teams to achieve finance Key Performance Indicators • I coach my team to deliver their department’s performance always within budget • My teams achieve green lights following audits
Job Details
| Date Posted: | 2016-08-23 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Management |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Management |
| Degree: | Bachelor's degree |
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