- To interact with customers to provide and process information in response to inquiries, concern and requests about products and services.
- Professionally handles incoming requests from customers and ensures that issues are promptly and thoroughly resolved.
- Directs customers’ requests and unsolved issues to the concerned departments and follows-up until the issues are successfully closed.
- Educates the customer where applicable to prevent the need for future contacts.
- Maintains a balance between company policy and customer benefit in decision-making.
- Manages the customers’ record of inquiries and complaints.
- Assists in generating reports related to customer service.
Job Details
| Date Posted: | 2016-08-02 |
| Job Location: | Kuwait |
| Job Role: | Customer Service |
| Company Industry: | Insurance |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Kuwait |
| Degree: | Bachelor's degree |
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