The Membership Consultant (MC) position contributes to Orange Theory success by promoting the club and company, introducing prospects to the joys of fitness and maintaining a positive member experience for increased member retention. As the “Ambassador of Orange Theory Brand Experience”, the Membership Consultant is required to operate using the three standards of operational excellence: Always Welcoming, Always Helpful and Always Accountable while ensuring the alignment of all Orange Theory initiatives.
- Model and promote the mission, values and guiding principles of Orange Theory through appropriate appearance, words and actions.
- Engage in opportunities that positively impact the member experience.
- Adhere to all operational excellence standards related to providing a great member experience.
- Consistently look for opportunities to gain new members and elevate service levels.
- Prospect for qualified leads and create traffic through mailers, referrals, outreach, etc.
- Develop relations within community and local small businesses by involving club in community events.
- Build a network of contacts through prospecting and referrals.
- Develop and maintain relationships with current members on a name to name basis.
- Handle member complaints and resolve issues promptly.
- Determine prospect’s goals and motivation, be knowledgeable of all products, programs and services and ensure prospects understand the value of Orange Theories role in helping them reach their fitness goals.
- Reach and surpass monthly sales projections.
- Perform all basic transactions including billing change, freeze
Job Details
| Date Posted: | 2016-07-28 |
| Job Location: | Kuwait |
| Job Role: | Sales |
| Company Industry: | Other |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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