• Listen carefully to customer complain, check the customer vehicle, record and complete all information with signatures in check- in sheet as per customer request
• Explain repair estimated costs, repair process and delivery time with comprehensive information related to customer questions.
• Follow up customer vehicle repair status with job controller and ensure of completing repair works as per quality operation standards confirmed by quality controller.
• Inform customer about any additional work and obtain his approval if any needed.
• Contact customer to inform about completing the repair work and vehicle readiness for receipt.
• Ensure of satisfying the customer by doing required repairs on time & within good quality of work.
• Receive and process the vehicles which need ordinary service, ensure of accomplished jobs with technical staff before delivery.
• Check and make sure that reception area is cleaned and organized, and all facilities (newspaper, coffee machine, PC. etc.
• Available / working properly at the beginning of his shift on daily basis.
• Prepare all daily reports required related to repairs orders.
Job Details
| Date Posted: | 2016-06-02 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Customer Service |
| Company Industry: | Automotive |
Preferred Candidate
| Career Level: | Mid Career |
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