- Targets & Profitability
Manage and lead the store into achieving personal, store and KPI targets in order to meet the overall organizational objectives.
Maintain high levels of profitability through control of discounts, general expenses, stock-loss and sell-through in order to meet profitability targets.
- Store Maintenance & Operations
Ensure that the store is maintained and operated at the standards provided by the HO and principals in order to enhance the image of the brands and drive sales.
- Customer Service & Relationship Management
Provide exemplary customer service at all times by following policies, providing product information and adopting a friendly as well as courteous attitude towards customers, in order to establish and manage lasting relationships.
- Training
Manage the technical training needs of the store staff in order to ensure that they are fully trained on products, customer service, policy requirements etc.
- Development & Appraisals
Manage the appraisal process, in terms of explaining objectives, monitoring performance, providing feedback on strengths and weaknesses etc in order to develop and mentor store staff.
Manage the appraisal process, in line with the PMS guidelines in order to meet HR requirements.
- Leadership
Lead the team by creating a positive and motivational work environment, as well as by being exemplary, in order to maintain a fully engaged work force.
- Competitor and Product Knowledge
Maintain up-to-date product knowledge, in terms of designs, trends, quality-based issues and availability in order to provide excellent customer service.
Maintain up-to-date knowledge of the competitors in order to identify our unique selling points (USP) thereby driving sales.
Job Details
| Date Posted: | 2016-05-12 |
| Job Location: | Al Kuwait, Kuwait |
| Job Role: | Management |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Management |
| Degree: | High school or equivalent |
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